Elegant Solutions’ systematically employs proven best practices, industry standards, and continuous improvement initiatives. Our QAP describes our approach, tools, resources, and techniques for ensuring program-wide quality, planning, data collection, and reporting. The QAP is based on ISO standards to ensure that products and services satisfy contract and task order requirements. We are assessed at ISO 9001:2000 and committed to follow its best practices. Continuous process improvement is, therefore, inherent in our day-to-day performance and in our QAP. We stress streamlining of processes to eliminate waste and a systematic approach for achieving mission success through process control and minimal-defect performance. Elegant Solutions at all levels, builds quality assurance and control into every facet of performance.

Quality Assurance Program Vision and Mission Statements

Vision: Elegant Solutions’ Quality Assurance strives to exceed customer quality expectations by providing guidance and oversight of the product, process and service, throughout the system life cycle. Quality is a team effort, and quality is achieved by institutionalizing a business culture based on a commitment to measured and continuous improvement.

Mission: The mission of the Elegants’ Quality Assurance Group is to achieve our team vision by developing, defining, and implementing corporate standards, policies, procedures, and practices in accordance with ISO, ITIL, CMMI, Six Sigma, and similar frameworks and standards. We will use industry-leading processes to continuously monitor, measure, and manage our projects.

Quality Assurance Program Principles

• Customer Focus: Organizations must determine, understand, and meet the current (and future) customer requirements.
• Leadership: Leaders establish unity of purpose and direction of the organization. They will create and maintain an environment that enables people to achieve their individual and the organization’s objectives.
• Involvement and Support of People: Full involvement and support of employees enable them to fully contribute to their continuous improvement and success as well as that of their work groups and organization.
• Process Approach: A desired result is achieved more efficiently when activities and related resources are managed as a process.
• Systems-oriented Management: Identifying, understanding, and managing interrelated processes enhance the organization’s ability to meet its objectives.
• Continuous Improvement: Continuous improvement of the organization’s overall performance is not just an ongoing objective; it is a requisite for survival and meeting customer requirements in the future.
• Factual Approach to Decision Making: Effective decisions are based on the analysis of data and information.
• Mutually-beneficial Supplier Relationships: An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.